If your loved one passes away while under the care of a facility — such as a nursing home or a hospital — staff from the facility will contact you and notify appropriate authorities themselves. You may still need to contact the funeral home.

If the death occurs at home, you may wish to notify his/her physician (if possible) and you will need to contact emergency medical personnel, generally by dialing 911. If your loved one was under hospice care at the time of their passing, you will need to notify the hospice care agency.

Please know that in either case, funeral home staff will be unable to take your loved one into our care until the death has been properly reported and until your loved ones remains are released to us.

Call 215-225-0576 in order to notify us that your loved one has passed. We've never relied on answering services, assistants or machines and in the very rare instance that your call is routed to  our voicemail, we ask that you leave a detailed message so that we may return your call most expeditiously. You'll generally speak to one of our owners who will collect information from you in order to facilitate the transfer of your loved one’s remains to our facility. You may be asked whether you and your family have considered service options. You will not be required to make any decision at this time. This is asked relative to obtaining permission for embalming which may or may not be legally required depending on the service options you ultimately choose.

We welcome any questions you may have about the process moving forward and we'll generally reach out to you after you've had some hours to digest in order to set up an arrangement conference. In the interim, we invite you to call us with any questions comments or concerns you may have.

We pride ourselves on making our arrangement conferences as easy and convenient as possible given the already trying circumstances. Currently, over 90% of our in-person conferences take place in the homes of our client families. We also offer telephone, Zoom conferences and can text or email pertinent documents as needed. We'll send you a vital statistics sheet which should help you compile all of the information we'll need in advance of your scheduled conference. We can also arrange to pick up your loved one's clothing, photographs and obituary from you when the time comes. 

Our service includes the filing of death certificates, notifying Social Security (where applicable), making insurance notifications and filing claims where necessary, filing insurance assignments, related notary and procurement of flags for active duty and/or honorably discharged veterans.